Refund & Returns Policy

1. Eligibility & Timeline

• You may request a return or exchange within 3 days of receiving delivery (some retailers extend up to 7 or even 15 days for defects)

• Products must be unused, sealed, and include all original packaging and accessories KING VAPE+1.

2. Non-Returnable Items

The following product types cannot be returned or exchanged unless they are defective:

• E-liquids (opened or used)

• Coils, tanks, batteries, atomizers, drip tips, mouthpieces
  These hygiene-sensitive items cannot be resold once opened.

3. Faulty or Damaged Goods

• If your item is defective, damaged in transit, or not as ordered, notify us within 3–5 days with photos or video proof .

• We’ll provide return instructions and may offer replacement or refund.

4. Returns Process

1. Contact support via email or WhatsApp with your order number and issue.

2. After approval, send items back safely, retaining all original packaging.

3. Return postage is paid by the customer—unless the return stems from a genuine error on our part .

5. Refunds & Exchanges

• Refunds are issued using the original payment method (no alternate accounts allowed).

• For non-defective exchanges, we may offer store credit instead of direct refund.

• Shipping fees are non-refundable, and additional handling charges for returns are customer’s responsibility unless the return is due to our error.

• Refund processing time: typically 4–10 business days after we receive and inspect your returned item .

6. Clearance & Sale Items

• Clearance-sale products are non-refundable unless they are received damaged or defective .

7. Limitations & Exceptions

We reserve the right to refuse returns or exchanges if:

• Items have been used, modified, or opened.

• Packaging, accessories, or originality are missing.

• The claim is made after the allowed time period or fails to meet policy conditions .

8. Consumer Rights (Pakistan Context)

Under Pakistan law, customers may also pursue remediations via consumer courts if our policy obligations are not honored. Our recommended local courts offer relatively fast resolutions without formal legal aid, but we encourage resolving issues directly with us first Reddit.

✅ Quick Reference Table